FAQ

Everything you’re wondering.In one place.

From booking and delivery to design, use and business solutions — find answers to most questions here.

How much space do you need?

LIGHT

Approx. 1.5 × 1.5 m

PRO

Minimum approx. 3 × 3 m

360

Minimum approx. 3 × 3 m

PERMANENT

Tailored to the venue

Not sure about the space? Send us a photo or measurements and we’ll help you assess it.

NEED HELP?

Didn’t find what you were looking for?

We’re happy to answer questions about booking, design, business events and which solution fits best.

post@smilebox.no +47 455 797 70

Booking & enquiries

Delivery & setup

Design & customisation

Use & technical

Payment & terms

Business & branding

STILL HAVE QUESTIONS?

We’re happy to help you further.

Tell us a little about the event or what you’re wondering — and we’ll find the right answer and the right Smilebox solution.

post@smilebox.no +47 455 797 70

Everything you’re wondering.In one place.

How much space do you need?

Didn’t find what you were looking for?

Booking & enquiries

How do I book Smilebox?

How early should I send an enquiry?

Can I check whether my date is available?

Can I change the date later?

Which Smilebox solution is right for my event?

Delivery & setup

How does delivery and setup work?

How much space does Smilebox need?

Do we need access to power?

Does Smilebox need internet access?

How long does setup take?

Can Smilebox be used outdoors?

What happens if something goes wrong during the event?

Design & customisation

Can we get a personalised photo design?

Can we add a name, date or logo?

Which print sizes do you offer?

Can the design match our invitation or event theme?

Can we have a custom backdrop?

Can Smilebox match our company branding?

Use & technical

Is Smilebox difficult to use?

How do guests receive their photos?

How many photos can guests take?

How do we get the photos and videos after the event?

Can Smilebox create both photos and videos?

What is the difference between Light, Pro and 360?

Payment & terms

How does payment work?

Do you offer invoicing for businesses?

Do I have to provide my phone number when sending an enquiry?

Can I cancel or move my booking?

Can there be additional costs?

Business & branding

Is Smilebox suitable for corporate events?

Can we use our own branding?

Can Smilebox be used for brand activations?

Can Smilebox collect leads?

Can you work directly with our event or marketing agency?

Can you provide multiple Smilebox units for one event?

Do you offer permanent installations?

How does a permanent installation work?

We’re happy to help you further.