INFORMATION

Before thebooking is binding.

This page is temporary information. It does not limit a statutory right of withdrawal, and it does not introduce cancellation fees.

Last updated: 14 October 2026

PLEASE READ

Before binding terms

This is information. Cancellation fees are not standard terms on this page.

This page

Information

The text is temporary and is not a set of binding booking terms.

An enquiry on the website is not an order.
What applies to an assignment is stated in the quote before you accept.
Payment is agreed in the quote and invoiced by email. The website does not take Vipps or card payments.

Withdrawal

Statutory

Where the Norwegian right of withdrawal applies, this page does not limit it.

When the right applies, the deadline follows the Act, normally 14 days.
The statutory right and any agreed cancellation deadlines are two different questions.
Whether a statutory exception applies to a particular assignment must be settled before we use binding terms.

Cancellation

In the quote

Fees and deadlines are not published here as current standard terms.

Such terms must be legally reviewed before they can be used.
Write to post@smilebox.no before you accept if cancellation should be clarified.
If an amount has been paid against an invoice, a credit note and any repayment are agreed in writing.

HOW IT WORKS

How to cancel your booking

1Write to post@smilebox.no or call +47 455 797 70
2Include your name, the event date and what you want to change
3We reply in writing. A fee applies only if it is stated in the quote you have accepted.
4Where the right of withdrawal applies, we use the deadline set by the Act.

How the refund works

1If you have paid against an invoice, a credit note and any repayment are agreed in writing.
2We state the timing in that written confirmation, not as a fixed card or Vipps deadline.
3You receive an email when a credit note or repayment has been registered.
4The website does not take Vipps or card payments.

GOOD TO KNOW

All cancellations must be made in writing via email or confirmed by phone
A date change is agreed in writing and depends on capacity. A free change is not guaranteed.
Weather conditions are not considered grounds for refund (photo booth works indoors)
In case of illness or force majeure, special arrangements can be made - contact us
Refund is not given for photos not taken due to user error or choice

REQUESTING A REFUND

01 — Contact Us
Send email to post@smilebox.no or call us at +47 455 797 70 with your booking number
02 — Confirmation
We reply in writing. An amount applies only if it follows from the law or from the quote you have accepted.
03 — Settlement
A credit note and any repayment are agreed in writing. The website does not take Vipps or card payments.

STILL WONDERING?

Reach out if you have any questions about cancellation or refund. We answer quickly.

Smilebox AS · Org.nr. 831 431 962